🚚TURN UP WITH 35% OFF + FREE SHIPPING.
✅NO DUTIES. NO SURPRISES. JUST STRAIGHT FIRE.
🔥US STREET VIBES ONLY. PRIME DAY HEAT.
🚚TURN UP WITH 35% OFF + FREE SHIPPING.
✅NO DUTIES. NO SURPRISES. JUST STRAIGHT FIRE.
🔥US STREET VIBES ONLY. PRIME DAY HEAT.
🚚TURN UP WITH 35% OFF + FREE SHIPPING.
✅NO DUTIES. NO SURPRISES. JUST STRAIGHT FIRE.
🔥US STREET VIBES ONLY. PRIME DAY HEAT.

FAQs

FAQs

General Questions

Kickscrews is a dedicated online retailer specializing in premium sneakers, including limited-edition styles and hard-to-find releases. We are passionate about sneaker culture and committed to providing a trusted platform where enthusiasts can discover unique pairs, backed by thorough quality control and exceptional customer support.

Our registered office is at 123 Norman Road, Hornchurch, England. Please note that this is an administrative office and not a physical retail store. All purchases are made online through our website.

Product Information & Quality Assurance

We offer premium-quality sneakers sourced from trusted channels, including factory overstock, surplus production, and carefully vetted collector networks. Each product is selected for its construction quality and design accuracy.

Some items may come from production lines not directly distributed by the brands, allowing us to provide exceptional value on rare and in-demand styles.

The “Kickscrews Verified” standard is our internal quality and accuracy assurance process, designed to ensure every item meets our high standards before it ships. This includes:

  1. Thorough Physical Inspection – Checking materials, construction, stitching, and overall condition to ensure consistency with our standards.

  2. Accuracy Verification – Confirming that SKU, size, colorway, and other details match our reference product data.

  3. Listing Consistency – Ensuring the item exactly matches the photos and description on our website.

  4. Packaging Check – Verifying that the box and included accessories meet expected quality and completeness.

This process guarantees that each pair we ship matches what is shown online, both in appearance and quality.

Unless specifically mentioned in the product description (which is rare), all sneakers sold on cnfans are brand new and unworn.

Our pricing reflects the market value, rarity, and sourcing method of each pair.

  • Some products may be priced above retail due to high demand or limited availability.

  • Others may be lower than retail thanks to direct sourcing from surplus production or factory channels.

All items, regardless of price, undergo the same rigorous verification process to ensure quality and authenticity.

Ordering & Payment

How to Order

  1. Browse our collection and select the style and size you want on the product page.

  2. Click the “Add To Cart” button.

  3. Proceed to checkout and follow the simple steps to enter your shipping information and payment details.

  4. Complete your purchase and await your order confirmation email.

We accept a wide range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Additional methods may be available as indicated during checkout.

All transactions are processed securely to ensure your payment information remains safe.

We prioritize your security. All transactions are processed using SSL (Secure Socket Layer) technology, which encrypts your card details during transmission.

  • Your full payment information is used only to complete the transaction and is not stored on our servers.

You have a limited time window to change or cancel your order. Please contact us at [email protected] within 12 hours of placing your order and include your order number.

⚠️ After 12 hours, orders are typically processed and cannot be modified or canceled.

Shipping & Delivery

We offer worldwide shipping.
Specific details, including estimated delivery times and any applicable shipping fees, are provided during checkout.

⚠️ Please note: Delivery times may vary depending on destination, customs, carrier issues, weather, or holidays.

Within the United States, we do not ship to P.O. Boxes or APO/FPO addresses.
Please provide a valid physical street address to ensure successful delivery.

We offer FREE Standard Shipping on all orders, both domestically within the U.S. and internationally.

Processing and Delivery Times

  • Order Processing: Orders typically take 1–4 business days for processing and verification.

  • Estimated Delivery:

    • United States: 9–12 business days

    • International: 14–17 business days

Delivery times may vary by destination. More specific estimates are provided at checkout.

⚠️ Please note: Delays may occur due to customs, carrier issues, weather, or holidays. For full details, see our Shipping Policy.

Once your order has shipped, you’ll receive an email containing your tracking number.
You can use this number to track your package directly on the carrier’s website, or through our dedicated tracking page here:
👉 Track My Order

Please note: It may take up to 48 hours for tracking details to become available after shipment.

The price you see at checkout is the final price.
Kickscrews handles all necessary taxes and import duties, so you will not be charged additional fees upon delivery.

If your order is damaged in transit, please contact us within 14 days of receipt at [email protected] or via WhatsApp: Chat with Us.

When reaching out, please include:

  • Your order number

  • Photos of the damaged item and packaging

We’ll work promptly to resolve the issue.
For full details, please see our Shipping Policy.

Once tracking confirms delivery to your address, Kickscrews is no longer responsible for the package.

If you suspect your package is lost or stolen after delivery, please:

  1. Check with neighbors or building management

  2. Contact the shipping carrier directly to report the issue

Returns & Exchanges

You have 14 days from the date of delivery to initiate a return for eligible items, including:

  • Defective, damaged, or incorrect items

  • Change of mind or sizing issues

To qualify, items must be:

  • Unworn, unused, and unwashed

  • Returned with all original tags

  • In the original, undamaged packaging

For complete details, please review our Refund and Returns Policy.

Kickscrews covers return shipping costs only if the return is due to our error, such as:

  • Defective items

  • Damaged items

  • Incorrect items received

Returns for reasons like change of mind, sizing issues, or style preference are not accepted and are therefore not eligible for return shipping support.

Please email our support team at [email protected] within 14 days of delivery, including:

  • Your order number

  • The reason for your return

  • Photos if the item is damaged or incorrect

⚠️ Do not send items back before receiving return authorization and the correct return address from us.

Once we receive and inspect your return (typically 1–3 business days), we will notify you of approval.
If approved, we will process the refund immediately to your original payment method.

⚠️ Please note: It may take your bank or card company an additional 5–10 business days to post the funds to your account.

For defective, damaged, or incorrect items, we will arrange a replacement after reviewing your return request. Exchanges due to sizing issues or customer preference are not accepted.

Account & Security

You do not need an account to make a purchase. You can complete your order using our guest checkout option.

However, creating an account provides benefits such as:

  • Easily track your orders

  • View your order history

  • Manage shipping addresses for faster checkout in the future

We take your privacy and security seriously. All data transmitted on our site is protected using industry-standard SSL encryption.

  • Payment Information: Your payment details are used only for the transaction and are not stored on our servers.

For full details, please review our Privacy Policy.

Contacting Support

You can reach our customer support team via:

Our team is available 9AM – 5PM PST, Monday to Saturday. We aim to respond to emails within 24-48 business hours.